Clients Ran From Me

Summary

• I once managed through fear because I didn't know any better, thinking it would get fast compliance.
• This approach sacrificed discretionary effort, meaning employees did the bare minimum required.
• Employees will contribute much more when they enjoy their work and feel safe and valued.
• Allowing employees to feel heard unlocks their innovative potential, leading to better performance.
• Management strategies that seemed like nonsense to me before proved their value in practice.
• Instead of dictating solutions, I learned to present problems and listen to my team's ideas.
• Engaging with my team in problem-solving resulted in superior decisions and outcomes.

Video

How To Take Action

I would suggest starting by changing the way you manage your team. If you've been leading with fear, it's time to switch to encouragement. You see, when people are scared, they do just enough not to get in trouble. But if they feel safe and know you value them, they'll want to do a great job.

First, make sure your team knows their ideas matter. You can do this by having regular meetings where everyone can talk about their thoughts and feelings. This lets them know you're listening, and it makes them feel important. When they see their ideas are being used, they'll try even harder.

Next, when there's a problem, don't just tell your team what to do. Instead, tell them what's going wrong and ask them to help you find a solution. This way, everyone can help, and you might find better ways to fix things than if you did it alone.

Also, try to make work fun. People like to do things they enjoy. Find ways to make the job something they can be excited about, and they'll put in more effort without being asked. You'll be surprised at how much more they'll do when they're happy.

Remember, you don't need money to make these changes. It's all about how you treat your team and involve them in the work. When you make these small changes, you'll see big improvements in how your business grows.

Quotes by Alex Hormozi

"Fear got it, they did the thing"

– Alex Hormozi

"It's good that was kind of how everything ran"

– Alex Hormozi

"It was 100% based on fear because I didn't know any better"

– Alex Hormozi

"There's so much more effort someone will give if it is not seen as the job but the thing that they enjoy doing with their life"

– Alex Hormozi

"All of the Innovative capability of the individual gets unlocked if they feel safe and they feel heard"

– Alex Hormozi

Full Transcript

clients would run through the lobby because they were afraid to talk to me I had a closed door policy which was don't open it if I don't talk to you it's good that was kind of how everything ran it was 100% based on fear because I didn't know any better and it was the fastest way I could get compliance like I didn't understand okay well carrot doesn't work fast enough I don't understand it fear got it they did the thing and then that's what I kind of optimized towards but what I lacked was what we like to call discretionary effort which is there's so much more effort someone will give if it is not seen as the job but the thing that they enjoy doing with their life and then all of the Innovative capability of the indiv idual gets unlocked if they feel safe and they feel heard all the stuff that I used to just think was management hoodoo uh and only when I experienced it for the first time and seeing people just Crush in ways that I never had thought with ideas I didn't think of rather than coming in with a plan and thinking I'm going to sell everyone on my idea it was more like here's the problem I'm trying to solve what do yall think and then we get a lot of real feedback cuz people are allowed to be heard and then we come up to with much better decisions