He Didn’t Even Ask…

Summary

• Always ask questions to understand the problem clearly before offering a solution. Don't assume you know everything about the customer's goals and pain points.
• People's time is valuable, so make sure to listen and focus on what they really need, rather than jumping into a sales pitch.
• Don't assume everyone wants the cheaper option. Sometimes, they want the best, and they're willing to pay more for it.
• It's important to get permission before pitching a product. If someone isn't interested, respect that and don't push further.

Video

How To Take Action

I'd suggest starting by always asking your customers questions before offering any solutions. Really listen to what they're saying so you understand their problems and goals clearly. This way, you're not guessing or assuming what they need, and your solutions will actually help them.

A good way to respect people's time is to focus on their needs first. This means listening more than you talk, and not jumping straight into a sales pitch. If you figure out exactly what they need, they'll value your service more.

Remember, not everyone is looking for the cheapest option. Some folks want the best and are willing to pay more for it. So, don't just assume they want the least expensive choice. Offer them options and see what they prefer.

Also, it's super important to get permission before you start pitching a product. If someone isn't interested or tells you "no," respect their decision and don't push further. Building trust is more important than making one sale.

These small changes don't cost money or require much extra time, but they can make a huge difference. They'll help you connect better with customers, show them you value their time, and make your offers more appealing.

Full Transcript

clearly had no idea of my problem scope one he doesn't ask me any questions two he doesn't go into my pain instead what he did is he did what a lot of sales people do he assumed all of it he assumed my goals he assumed my pain and he assumed that I wanted to hear his pitch I wanted to see if this was the right solution that I could bring to my team vetted and say hey you guys go figure this out I know this is a problem for you I didn't care how much it cost and I didn't care how hard it was going to be I wanted it and I wanted the best and so because he didn't hear any of that he wasted about 45 minutes of my time I actually interrupt the guy and say Hey listen I appreciate the salesmanship here it's just not for me because I actually don't want your lower tier program I actually want the highest tier program you have possible I want all the support possible and I don't care how much it costs if somebody doesn't give you permission don't shove it down their throat