How To Fix an Underperforming Department

Summary

• Identify team members who are underperforming and focus on training them instead of the whole team.
• Improved overall team performance can often come from addressing the shortcomings of just a few individuals.
• Understand that the effort needed to uplift a department is smaller than it appears.
• Rather than re-training your entire team, concentrate on the specific members who are dragging the average performance down.
• This targeted approach is more efficient and can significantly improve results with less effort.

Video

How To Take Action

I would suggest implementing a targeted training approach for improving your team’s performance. Instead of thinking you need to retrain your entire team, start by identifying who the underperformers are. This will save you both time and resources.

A good way of doing this is by looking at your performance metrics. Identify the specific team members who consistently fall below the average. These are the individuals you’ll want to focus on.

Once you’ve identified them, set up a few dedicated training sessions for these people. This doesn’t have to be expensive or time-consuming. Quick one-on-one meetings or short training modules can often make a big difference. Address their specific weaknesses and give them the tools they need to improve.

Understand that improving these underperformers will likely lift the overall performance of your team more effectively than blanket training for everyone. You’ll find that it’s often just a few individuals who need that extra push.

Lastly, remember that small tweaks can lead to significant results. By focusing your efforts on those who need it most, you’ll see better performance across your entire team and more efficient use of your time and resources.

Quotes by Leila Hormozi

"The lift that you have to put into a department to raise it is actually much smaller than people think"

– Leila Hormozi

"You don't need to train five people we need to train two people"

– Leila Hormozi

"A lot of bosses make the mistake of looking at a department that's underperforming and saying oh gosh I have to train this entire team"

– Leila Hormozi

"We have three people that are complete top performers and they're actually exceeding the goals"

– Leila Hormozi

"Look at who are the exact people on your team who are bringing the average down"

– Leila Hormozi

Full Transcript

John sucks and he brings down the average of everybody there who are the exact people on your team who are bringing the average down if you want to improve the department a lot of the times people like oh my gosh how do we get our stats up actually we have three people that are complete top performers and they're actually exceeding the goals when then we have two people who are dragging us down and so we don't need to train five people we need to train two people the lift that you have to put into a department to raise it is actually much smaller than people think and a lot of bosses make the mistake of looking at Department that's underperforming and saying oh gosh I have to train this entire team on all this stuff it's like no know you've got to train John