How To Get Your Employees To Do What You Want
Summary
I call this the Management Diamond. If someone isn't doing what you want, it's usually for one of these reasons: they didn't know, they didn't know how, they didn't know when, or they didn't know why you wanted it done.
Clear communication is key. Always explain exactly what you want done, how to do it, when to do it by, and why it's important.
When explaining tasks, include deadlines. Ask them how long they think it will take.
Use the "3DS" method for teaching a skill: Document the process step-by-step, Demonstrate it, and then have them Duplicate it using the document.
Motivation is crucial. Explain how their work fits into the larger mission. For example, handling customer service well means happier customers, which leads to more sales and referrals.
Make sure everyone knows how their role contributes to the business's success. This connection increases motivation and engagement.
Video
How To Take Action
I would suggest implementing the "Management Diamond" to ensure your team knows exactly what to do. Start by clearly communicating tasks. Make sure everyone knows what needs doing, how to do it, when it needs to be done by, and why it’s important. This helps avoid misunderstandings and delays.
A good way of doing this is using deadlines. Explain the importance of timing and ask your team how long they believe a task will take. This not only sets clear expectations but also involves them in the planning process.
To teach a skill effectively, use the “3DS” method. First, Document the process in simple steps. Then, Demonstrate it by following the steps yourself while they watch. Lastly, have them Duplicate the task using the document. This way, they practice until they achieve the same results, ensuring they’ve learned the skill properly.
Finally, motivate your team by showing them the bigger picture. Discuss how their roles contribute to the overall success of the business. For instance, explain how good customer service leads to happier customers, which can result in more sales and referrals. When people understand how they fit into the mission, they’re more engaged and driven to perform well.
Remember, the key is clear communication, practical training, and connecting day-to-day tasks to the bigger mission. This approach fosters a motivated and capable team without needing a big budget or time.
Full Transcript
I call this the Management Diamond if somebody doesn't do what I want them to do why would that be the first reason is they didn't know that you wanted them to do it at all because you hadn't told them or you weren't clear about it if they know that you wanted them to do it they might not have known how to do it they're like okay I got that you wanted me to do it but I just don't know how the third is that they knew that and how but they didn't know when you wanted them to do it by the next is they knew that how and when but they didn't have any motivation to do it they didn't know why you wanted them to do it you saw this through coms so this is through clear communication where you include the deadlines which is here what you saw for this one is that whenever you include what you want someone to do you give them a Time duration and then you ask them how long they expect it's going to take to solve the how we have the 3DS document you document stepbystep what you do the next is you demonstrate it you do it in front of them using the document so you say hey let me show you how I'm following this checklist and then look at what happens then they duplicate which means they now do it in front of you using the same document and if they get the same outcome as you do using just the document then you have duplicated the skill and now they can do it and so they know how finally the why is a question of motivation a lot of people do want to do a good job and they do want to be contributing members of society but a lot of times we haven't explain how what you do here feeds this overall machine which hopefully does some good in the world and so it's simply explaining in simple terms you do customer service and you respond to tickets using this process we get happier customers happier customers stay longer pay more and refer their friends and if we want to have this big mission one we want to make sure we're delivering to the people that we're currently serving but on top of that we want to be able to help more people over time and so you very much are important to our whole business of success if every person in the organization knows how they tie what they do directly or indirectly to you being successful as a business then they have a larger motivation for why they should do it
