How to Quickly Build Trust

Summary

• Develop trust with clients by setting and meeting expectations consistently.
• Break down big outcomes into smaller steps to manage client expectations.
• Be transparent with clients about the process, including the number of steps involved.
• Update clients regularly, even if progress occurs over several days, to maintain trust.
• Trust is built through a series of small, fulfilled promises rather than one large promise.

Video

How To Take Action

A good way of doing business is by getting folks to trust you. Here's how you can make that happen. Start by being really clear about what you'll do for them. Let's say you're doing something big, like selling a house. Instead of just saying "I'll sell it for you," break it down. Tell them about all the little steps, like maybe 37 of them. That way, they know what to expect.

To build trust, make sure you do what you said you'd do, step by step. Every time you finish a step, tell your client. It shows you're on top of things. If it takes a few days for the next step, that's okay—just keep your client updated. They'll see you're working hard and keeping your promises.

I would suggest making a list of all the small steps for your client. Every time you finish a step, check it off and let your client know. It's like making lots of small promises and keeping them. That's how trust builds up.

Be real clear and honest about how things work. If there's a bunch of steps, say so. Clients like knowing what's happening. And remember, even if things take time, keep them in the loop. It makes clients feel important and cared for.

By doing these little things, you're showing you're reliable. People like to stick with someone they can count on. So set those expectations, meet them, and keep setting them again. You'll see folks will trust you more and that's good for business.

Quotes by Alex Hormozi

"set expectations meet expectations"

– Alex Hormozi

"set expectations meet expectations and the more expectations you can set and then meet the more they will trust you"

– Alex Hormozi

"if you can take a big outcome like selling a house that's one outcome and just say I'm going to sell it for you it's really hard to develop loops around trust"

– Alex Hormozi

"if I say there's about 37 steps that it takes to sell the house and this is what's going to happen in each step"

– Alex Hormozi

"after the first three steps happen even if it's a couple days and each one I just I keep you in the loop you're going to trust me a lot more"

– Alex Hormozi

Full Transcript

set expectations meet expectations set expectations meet expectations and the more expectations you can set and then meet the more they will trust you and so like if you can take a big outcome like selling a house that's one outcome and just say I'm going to sell it for you it's really hard to develop loops around trust but if I say there's about 37 steps that it takes to sell the house and this is what's going to happen in each step and after the first three steps happen even if it's a couple days and each one I just I keep you in the loop you're going to trust me a lot more and so I'm a big believer and like