I Don’t Want Prima Donnas…

Summary

• Even if someone excels at sales, if they don't follow the process, it undermines the entire team.
• A top performer not following the rules can harm the overall culture.
• If one person makes triple the sales but others decrease, it often means they're hurting the team.
• Usually, that person's success comes at the expense of others.
• It's better to cut out the problematic individual to keep the team consistent.
• Maintaining a system and team culture is more important than one person’s high performance.

Video

How To Take Action

Implementing Low-Cost, High-Value Strategies

I would suggest implementing a strong and consistent process. Make sure everyone follows the same rules and guidelines. It's essential to maintain this consistency, regardless of individual performance levels.

Action Points:

1. Define Clear Processes:
   Set clear, simple guidelines for everyone to follow. This keeps the team aligned and productive.

2. Monitor Performance:
   Regularly check how well each team member is sticking to the process. This helps identify who might be deviating and why.

3. Prioritize Team Culture:

Focus on building a team culture where everyone supports one another. Encourage collaboration over competition.

4. Assess Impact of Top Performers:
   Evaluate if your top performers are boosting overall team performance or just outperforming at others' expense. This ensures their success isn't harming the team.

5. Address Issues Quickly:
   If you notice someone consistently breaking the rules and harming team morale, address it promptly. Have a one-on-one discussion and, if necessary, make tough decisions to remove the negative influence.

6. Promote Consistency:

Celebrate and reward team members who consistently follow the process and help maintain a positive culture.

Remember, a unified team following a strong process is more valuable than one person outperforming at the expense of others. By implementing these strategies, you'll create a healthier and more productive team environment.

Full Transcript

I don't know how to spell that but no Pradas the thing is is even if you have one killer on the team and they don't follow the process they undermine the entirety of the process and they also kill the culture and so if one guy does double the sales of everybody else or triple the sales of everyone else I can almost guarantee nine times out of 10 of my experience they actually take those sales out of the organization overall so one guy does triple and everyone's like oh we should be like him but if you have like a 20% team and everyone goes down by 10% because of this guy because the cancer spreads not worth it just cut it out keep the system