My Doordash Horror Story
Summary
- Always listen to customer concerns and empathize with their issues.
- Never blame the customer first; understand their perspective before making judgments.
- Ensure to solve the problem without making the customer feel bad.
- Good customer service should involve making the customer feel heard and valued.
- If someone doesn't treat you right, it's okay to speak up and seek proper treatment.
Video
How To Take Action
Implementation Strategies for Small Businesses, Entrepreneurs, and Personal Growth
I would suggest implementing the following strategies to improve interactions and foster growth for both your business and personal life:
Listen and Empathize
- Always listen to customer concerns and empathize with their issues. Take a moment to understand their perspective and feel what they are going through. This creates trust and shows that you genuinely care.
Seek to Understand First
- Never blame the customer first. Before making any judgments, understand their perspective. Processing this through careful listening can prevent misunderstandings and potential conflicts.
Problem Resolution
- Solve the problem without making the customer feel bad. Focus on finding a solution rather than pointing fingers. Make the customer feel supported and valued during the resolution process.
Customer Service Excellence
- Good customer service should involve making the customer feel heard and valued. This goes hand-in-hand with positive outcomes and repeat business. Practice active listening and respond in ways that show empathy and resolution.
Assert Yourself
- If someone doesn't treat you right, it’s okay to speak up and seek proper treatment. Whether it’s with customers, vendors, or in personal situations, assertively communicating how you should be treated sets clear boundaries and respect.
Low-Cost & High-Value Actions
- Training Sessions: Implement small, low-cost training sessions for your team on empathy and effective communication. This involves role-playing and real-life scenarios.
- Feedback Loop: Create a simple feedback loop where customers can voice their concerns quickly and directly. Use this feedback to make slight improvements.
- Positive Reinforcement: Recognize and reward team members who exemplify excellent customer service. Positive reinforcement costs little but yields high value.
- Clear Policies: Develop written policies for handling customer complaints that focus on empathy, understanding, and problem resolution without blame.
By implementing these strategies, you can create a supportive and effective environment for both your business and personal relations, all while ensuring that everyone involved feels valued and respected.
Full Transcript
I am a huge door Dash user I had a door Dash driver they called me I was giving them directions the guy told me on the phone basically like what you're saying doesn't make any sense I'm at this building and I was like yes that is not my building the address is this the guy called me an idiot and hung up and then I saw that the car started driving away with my food clearly he just said like it I'm going to steal your food and get out of here so I messaged customer service and I was like wow like this is a terrible experience rather than you know console me on it the first question they asked was well did you respond when they called called you right away you know were you responsive to him did you say something to initiate the conversation and make him mad and I lost my mind I was like are you kidding me I just got cussed out by your driver and he stole my food and left and you're going to sit here and defend yourself
