The Best Sales Trick I Learned
Summary
- Use humor to break the ice in conversations with customers. It can make interactions more memorable and enjoyable for both parties.
- Personalize each interaction by mentioning specific details about the customer's business or conversation history. This shows that you are attentive and engaged.
- Consistency in approach can be effective. Repeating successful strategies with new customers can yield positive results.
- Build rapport by referencing previous positive interactions. It helps in establishing trust and familiarity.
- Don't underestimate the power of a well-delivered introduction, even if it comes after some initial conversation. It can add a personal touch to the interaction.
Video
How To Take Action
I would suggest implementing humor in your customer interactions. A light-hearted joke or funny comment can break the ice and make conversations more enjoyable. This can help customers feel more relaxed and open to communication.
A good way of doing this is by personalizing each interaction. Mentioning specific details about a customer’s business or past conversations shows you care and pay attention. This can make your conversation more meaningful and memorable.
Try being consistent with successful strategies. If a certain approach worked well with one customer, consider repeating it with others. This consistency can lead to better results over time.
Build rapport by referencing past positive interactions. Letting customers know you value their previous business helps build trust. This can make them more likely to continue working with you.
Also, don’t forget the power of a well-delivered introduction, even after some initial conversation. Introduce yourself properly if you haven’t already during an exchange. This adds a personal touch and can strengthen your relationship with the customer.
These strategies are low-cost and relatively easy to implement. They can make a big difference in how customers perceive and interact with your business, aiding in building strong and lasting relationships.
Full Transcript
it was like the best script that I've ever used I had a customer service rep every time she got on the call she would make this joke hey Jerry I love that you spoke to Sean he was saying great things about you like I was looking at your business and you did X Y and Z and blah blah then she would go through the whole thing and be like oh my God I'm so sorry I didn't even introduce myself how awkward same thing every time with every customer and it broke the ice and it tied back to the sale
