The Easiest Way to Empathize With Others
Summary
- When COVID hit, I had to communicate major changes across the company since we were unable to continue normal operations. It was important to address everyone's fears directly to reassure them.
- Understanding others' perspectives starts with identifying their fears. When you know what someone is scared of, you can communicate more effectively and alleviate their concerns.
- Communicating in a way that doesn't put others on the defensive helps maintain morale and assures people that their jobs are secure.
Video
How To Take Action
I would suggest implementing clear and supportive communication when making any significant changes in your business or personal life. Start by identifying the main fears or concerns of those around you. This could be your team, customers, or even family members. Understanding what they’re worried about can help you tailor your messages to directly address and alleviate those fears.
A good way of doing this is by asking questions. Get feedback on what they’re most concerned with during challenging times. This insight lets you craft a message that reassures and provides clarity, helping to maintain trust and morale.
To prevent others from becoming defensive during such communications, present information in a straightforward yet empathetic manner. Ensure that your language demonstrates understanding and support rather than authority or blame. This approach encourages open dialogue and reassures everyone of their importance and security.
For ongoing communication, establish regular check-ins or updates. This constant flow of information helps everyone stay informed and feel secure, reducing fears of instability or job insecurity. Even brief updates show commitment and transparency, which fosters trust and strengthens relationships, both in business and personal settings.
By focusing on these low-cost, high-impact strategies, you can effectively manage perceptions and maintain morale during uncertain times.
Full Transcript
when Co hit and I had to message to the whole company what we were going to do the fact that all of our businesses shut down we couldn't get products from overseas to manufacture our products our business owners couldn't do business I had to Think Through what is everybody's fear if you want to think about someone's perspective a good step in that direction is just identifying what somebody's scared of then you know how to present something to someone in a way that they're not constantly on the defense or constantly thinking I'm not going to get fired you know what I mean
