The Easiest Way to Empathize With Others
Summary
- When facing a crisis, it's important to communicate clearly with your team about your plan. This can help ease fears and keep everyone focused.
- Understanding what people are scared of can help you connect with them better. It's easier to speak to someone's worries and help them feel safe.
- Think about others' perspectives by identifying their fears. This makes it easier to have conversations without making them defensive or fearful of negative outcomes.
- Keeping open communication during difficult times helps in building trust and providing reassurance to your team.
Video
How To Take Action
I would suggest implementing clear and open communication when navigating through any crisis. Start by addressing your team directly about your action plan. This helps calm fears and keeps everyone on the same page. It doesn't take much time, but it creates a huge impact by showing that you have a plan and you're there to guide them.
A good way of understanding the fears of others is by asking questions and actively listening. Find out what worries your team or yourself, then use that information to frame discussions. When people know you're speaking to their concerns, they feel safer and more connected.
Additionally, thinking through the perspective of others is key. Try to pinpoint what fears they might have. It could be worries about job security, personal growth, or the future of the business. By doing this, you can communicate in a way that eases those fears, helping people to not feel on the defensive.
Finally, maintaining open lines of communication during tough times is crucial. Regular updates, even small ones, can reassure your team. Let them know your door is always open for discussions. Building an environment of trust doesn't require big investments, just consistent effort and genuine caring.
Full Transcript
when Co hit and I had to message to the whole company what we were going to do the fact that all of our businesses shut down we couldn't get products from overseas to manufacture our products our business owners couldn't do business I had to Think Through what is everybody's fear if you want to think about someone's perspective a good step in that direction is just identifying what somebody's scared of then you know how to present something to someone in a way that they're not constantly on the defense or constantly thinking I'm not going to get fired you know what I mean
