Summary

• Mistakes can be costly, like the time my assistant's error cost $20,000. Instead of getting mad, I focused on what could be done next time to avoid it.
• Showing empathy and understanding when someone makes a mistake is important. They are already hard on themselves, so being angry doesn’t help.
• It's essential to identify the gap between where someone is and where they need to be. Point out the skill they need to develop instead of just focusing on what they did wrong.
• Provide actionable steps and focus on future improvements to help others learn from their mistakes.

Video

How To Take Action

Implementation Strategies

I would suggest implementing a few key strategies to help you or your business grow without spending too much time or money.

Show Empathy and Understanding

When someone on your team makes a mistake, show empathy. Understand that they are likely already feeling bad about it. Instead of getting mad, ask them, "What can we do next time?" This helps create a positive environment where people feel safe to learn.

Focus on the Skill Gap

Identify where the person is now and where they need to be. Instead of saying what they did wrong, point out the specific skills they need to improve. For example, if someone made a mistake handling a customer, point out the communication skills they need to work on.

Provide Actionable Steps

Give clear, actionable steps for improvement. For instance, if someone needs to work on their organizational skills, you might suggest they start using a planner to keep track of important tasks. The focus should always be on what they can do better in the future.

Create a Learning Culture

Establish a culture where learning from mistakes is encouraged. Share stories of famous entrepreneurs or your own experiences of failure and how you overcame them. This can help others see that mistakes are part of the growth process.

Regular Check-Ins

Schedule regular check-ins to discuss progress and areas that need improvement. These sessions don’t have to be long; even a 15-minute meeting can be effective. This helps keep everyone focused on continuous improvement.

By implementing these strategies, you’ll create a supportive environment that fosters growth and learning for everyone involved.

Full Transcript

you know for example I had an assistant that made a mistake and it cost like 20 grand and she was like holy sh crying all stuff and I was like it happens so what are we going to do next time and that's that's all I said she was like how are you not like so mad me being mad at you like you're already mad enough at yourself your job is to point out the discrepancy between where they are and where they need to go and what's the skill Gap rather than point out like what they did wrong because out of context talking about what someone did wrong if you're not anchoring it to the goal it just seems like they just take it personally what should they do next what should they do instead you get them focused on that it's like