The Worst Practices On a Sales Team
Summary
- The worst sales team practices stem from managerial inaction; it's about what managers aren't doing rather than what they are doing incorrectly.
- Laziness in sales management, such as not wanting to review calls or provide feedback, can severely undermine a team's performance.
- It's crucial for managers to hold regular one-on-one sessions and track their team's progress, noting improvements and areas that need work.
- Failing to have difficult conversations early leads to surprise terminations, which damages trust within the team.
- As a sales manager, my primary duty is to foster a culture of high performance, which requires consistent engagement and communication with my team.
Video
How To Take Action
I would suggest that managers tackle laziness first. Start by listening to call reviews. When you listen, you know how your team is doing. From there, give them feedback. They need to know if they are doing well or if they can do better.
Make sure to hold one-on-one meetings regularly. In these meetings, talk about what went good and what didn't from last week. Write it down so you both remember. Seeing improvement or where one needs to fix things helps a lot.
Don't wait to have hard conversations. If someone is not doing a good job, tell them early. This stops surprise firings. When people are fired without warning, it shakes trust in the team.
Remember, as a sales manager, the big job is to build a team that always does their best. Talk to your team often and help them grow. This keeps everyone aiming for high performance.
Quotes by Alex Hormozi
"The worst practices that are used on a sales team actually come from not doing much at all"
– Alex Hormozi
"Most of it is just lazy sales managers"
– Alex Hormozi
"They don't want to listen to call reviews"
– Alex Hormozi
"They don't have hard conversations until it's too late"
– Alex Hormozi
"The sales manager sole responsibility is a culture of high performance"
– Alex Hormozi
Full Transcript
the worst practices that are used on a sales team actually come from not doing much at all most of it is just lazy sales managers like they don't want to listen to call reviews they don't want to give feedback they don't keep their one-on-one the feedback they have they don't keep track of what they did last week they don't note how someone's improving week to week and they don't have hard conversations until it's too late and they just surprise fire people and so all of those things create a culture of lack of trust and at the end of the day the sales manager sole responsibility is a culture of high performance