These Core Values Are Vital for Business
Summary
- If your core value is "speed is King," ensure that customer service responds quickly. For example, aim to resolve customer inquiries in just 5 minutes.
- Core values must align with your business procedures. They are the foundation upon which everything else is built.
- Business expectations can typically be divided into four levels. It all starts with core values, which inform and guide the other layers of expectations and procedures in your business.
Video
How To Take Action
I would suggest implementing a few simple strategies that can deliver quick results with little cost. If "speed is King" is one of your core values, start by ensuring your customer service team is trained to respond swiftly. Aim to resolve customer inquiries within 5 minutes. You can achieve this by creating quick-response templates for common questions and training your team to use them effectively.
The next step is to make sure all your business procedures align with your core values. For instance, if speed is crucial, look at your current processes and identify any bottlenecks. Simplify these procedures, so they take less time, and empower your team to make quick decisions.
To solidify these strategies, think about how your core values create expectations within your business. You can break these down into four levels. Start with your core values, like speed. Then, let these core values guide the rules and procedures you put in place. After that, communicate these expectations clearly with your team so everyone is on the same page.
Lastly, make sure your core values are visible and part of the daily work culture. Little reminders like posters, daily stand-up meetings, or even quick check-ins can reinforce the importance of aligning actions with core values.
By focusing on these high-value, low-cost actions, you'll create a cohesive approach that keeps everything moving fast and aligned with your core values. This will help improve both customer satisfaction and internal efficiency.
Full Transcript
if I have a core value of speed is King and my customer service doesn't answer for 2 hours that conflicts with our core value my customer service procedures will all be ones that revolve around speed one might be hey always resolve a customer inquiry in 5 minutes most businesses if you chunk it up they have about four levels of expectations this starts with core values core values inform the rest of the pyramid they are the filter in which you build everything else through
